Returns Policy 

Returns 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

 

Several types of goods are exempt from being returned and are listed below:

  • Complete set-ups requested to be built prior to postage 

  • Decks requiring griptape to be fitted prior to postage 

 

To complete your return, we require a receipt or proof of purchase. 

Please do not send your purchase back to the manufacturer. 

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@northstreetskate.co.uk. 

 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

 

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@northstreetskate.co.uk

 

Shipping 

To return your product, please email contact@northstreetskate.co.uk and you will receive further instructions on how to return your products.

 

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

 

To arrange for your free UK return shipping please email contact@northstreetskate.co.uk and you will be advised on the different options available to return your products. 

Please note that Returns outside of the UK will not be Free and postage costs must be covered by the buyer.  

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All of the packaging used to send your orders is Recyclable, Bio-degradable or Reusable 

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